Technical Program Manager, CX Intelligence & AI

Coinbase · 📍 Remote - USA · Diposting 2026-10-07
FULL_TIME⭐ TERVERIFIKASI
nego

Coinbase is seeking a Technical Program Manager to join our CX Intelligence & AI team. In this role, you will be responsible for driving the development and implementation of our customer experience initiatives, leveraging advanced technologies and data-driven insights.

This is a remote position, and the salary is negotiable. We are looking for a proactive and collaborative individual who is passionate about creating exceptional customer experiences through the power of AI and data.

If you are ready to take on this exciting challenge and make a significant impact on our customers' lives, we encourage you to apply.

📋 Tanggung Jawab Pekerjaan

Tanggung Jawab:

  • Lead the development and execution of customer experience initiatives, focusing on AI and data-driven insights.
  • Collaborate with cross-functional teams to identify, prioritize, and deliver customer-centric solutions.
  • Drive innovation in customer experience by leveraging emerging technologies and best practices.
  • Monitor and analyze customer feedback and data to identify trends and opportunities for improvement.
  • Develop and maintain strong relationships with key stakeholders, including product managers, engineers, and business partners.
  • Create and manage project plans, timelines, and budgets to ensure successful delivery of customer experience initiatives.
  • Stay up-to-date with industry trends, best practices, and emerging technologies in the field of customer experience and AI.
  • Mentor and coach team members to foster a culture of continuous learning and improvement.

    • 🎓 Kualifikasi & Syarat

    Kualifikasi:

  • Bachelor's degree in a relevant field, such as Computer Science, Engineering, Business, or a related discipline.
  • 5+ years of experience in a technical or program management role, with a focus on customer experience or AI.
  • Strong understanding of AI, machine learning, and data analytics concepts and technologies.
  • Proven track record of successfully managing and delivering complex projects in a fast-paced environment.
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
  • Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
  • Experience with project management tools and methodologies, such as Agile, Scrum, or Kanban.
  • Passion for creating exceptional customer experiences and a commitment to continuous learning and improvement.

    • 🛠️ Keahlian

    Technical Program ManagementCustomer ExperienceArtificial IntelligenceData AnalyticsProject ManagementAgile MethodologiesCross-functional CollaborationProblem-solvingCommunicationLeadership
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